Sage Coffee Machine Issues: Easy Fixes and Solutions

Say goodbye to Sage coffee machine problems with these simple fixes. Troubleshoot low water flow, leaks, weak coffee, and more.

If you own a Sage coffee machine, then you know that it’s one of the best investments you’ve made for your daily caffeine fix.

However, like every other machine, these coffee makers can experience problems that can cause some inconvenience.

People often panic once their coffee maker shows signs of malfunction, but it’s essential to understand that not all problems require a professional to fix them.

In this blog post, we’ll be looking at some of the most common Sage coffee machine problems and some simple fixes that anyone can do.

Low Water Flow:

One of the most common Sage coffee machine problems is low water flow. If you’re experiencing a slow flow of water, then the first thing you need to check is the water tank. The water tank often accumulates debris, preventing a consistent flow of water.

If the water tank isn’t the problem, then you might have a blockage in the pipes. To fix this, you’ll need to use a descaling solution to unblock the pipes.

If neither of these solutions works, then the solenoid valve is probably faulty and needs to be replaced.

Steps you can take to address the issue:

Check the water tank for debris:

  • Remove the water tank from the machine.
  • Inspect the inside of the tank for any buildup or debris.
  • Clean the tank thoroughly with warm water and mild soap, ensuring all residue is removed.
  • Rinse the tank well before reattaching it to the machine.

Unblock the pipes using a descaling solution:

  • Prepare a descaling solution recommended for your Sage coffee machine.
  • Follow the manufacturer’s instructions for the proper dilution and usage of the descaling solution.
  • Fill the water tank with the descaling solution.
  • Run a brew cycle without coffee grounds to circulate the descaling solution through the machine’s internal system.
  • Repeat the process as necessary to ensure thorough descaling.
  • Once the descaling process is complete, run a few cycles with clean water to rinse the machine.

Replace the faulty solenoid valve:

  • If the low water flow issue persists despite cleaning the water tank and descaling the machine, it could indicate a faulty solenoid valve.
  • Contact the manufacturer or a certified technician for assistance in diagnosing and replacing the solenoid valve.
  • Follow their guidance to ensure a proper replacement of the faulty valve.

Leaking Water:

If water is coming from the machine, then there’s a high possibility that there’s a problem with the seal or the valve.

To check for the problem, you’ll need to take the machine apart and examine the seal or valve.

If either is faulty, you can replace them easily by ordering a new one. In some cases, the leakage can be due to overfilling the water tank, so make sure you fill the tank only to the recommended level to prevent the issue.

Here are the steps you can take to troubleshoot and fix the problem:

Examine the seal and valve by disassembling the machine:

  • Start by unplugging the coffee machine and allowing it to cool down.
  • Carefully disassemble the machine following the manufacturer’s instructions.
  • Locate the seal and valve responsible for preventing water leakage.
  • Inspect these components for any signs of damage, wear, or misalignment.

Replace the faulty seal or valve:

  • If you find any issues with the seal or valve, it’s recommended to replace them.
  • Order genuine replacement parts from the manufacturer or an authorized dealer.
  • Follow the specific instructions provided with the replacement parts to ensure proper installation.
  • Be gentle while handling and installing the new seal or valve to avoid further damage.

Avoid overfilling the water tank to prevent leakage:

  • Ensure you fill the water tank of your Sage coffee machine only up to the recommended level.
  • Overfilling the tank can lead to water overflowing and causing leakage issues.
  • Refer to the user manual or guidelines provided by the manufacturer for the correct water level.

Related: Breville Espresso Machine: Comprehensive Troubleshooting Tips

Weak Coffee:

If you’re not getting a strong cup of coffee, even after using a good quality coffee bean, then your Sage coffee machine is probably not delivering the correct pressure.

The two most common reasons for this are a dirty filter and a blocked pressure valve.

Cleaning the filter will improve the taste of your coffee instantly, so it’s essential to clean it regularly.

If the filter is okay, then descale your machine as limescale also builds up in the pipes, affecting the pressure.

Simple fixes you can try to improve the flavor:

Clean the filter regularly to improve taste:

  • Remove the filter from the portafilter and clean it thoroughly with warm water.
  • Use a small brush or toothbrush to remove any coffee residue or oils that may have accumulated on the filter.
  • Regular cleaning of the filter helps to ensure optimal extraction and improves the overall taste of your coffee.

Descale the machine to remove limescale buildup affecting pressure:

  • Over time, limescale can accumulate in the internal components of your coffee machine, affecting the water pressure and resulting in weak coffee.
  • Follow the descaling instructions provided by the manufacturer for your specific Sage coffee machine model.
  • Use a descaling solution recommended by the manufacturer and run it through the machine to remove limescale buildup.
  • Descaling should be done regularly to maintain the performance and flavor of your coffee.

Loud Noise:

It’s normal for your Sage coffee machine to make some noise, but if you’re hearing an unusual sound, then something is probably wrong.

If your machine is making a grinding sound, then this may be due to problems with the grinder. Make sure you clean the grinding area thoroughly to get rid of any debris.

If there’s still a grinding sound, then the grinder may be faulty and needs to be replaced.

Here are some steps you can take to troubleshoot the issue:

Thoroughly clean the grinding area to remove debris:

  • Turn off and unplug the machine before cleaning the grinding area.
  • Remove the hopper and any removable parts associated with the grinder.
  • Use a brush or cloth to clean the grinder blades and the surrounding area, removing any coffee grounds or debris that may be causing the noise.
  • Ensure that all parts are properly reassembled before using the machine again.

Replace the grinder if the grinding sound persists:

  • If cleaning the grinding area doesn’t resolve the issue and the grinding sound continues, it may indicate a fault in the grinder mechanism.
  • Contact the manufacturer or an authorized service center to inquire about replacement grinder parts.
  • Follow the instructions provided by the manufacturer to safely replace the grinder if necessary.

Not Turning On:

If your coffee machine isn’t turning on, then the first thing you should check is the power supply.

If that’s not the problem, then there could be an issue with the thermal fuse.

The thermal fuse is a safety feature that shuts off the machine when it gets too hot.

Check the fuse for damages or a wire which could be disconnected.

If you’re still having issues turning on the machine, then it’s time to call in a professional.

Troubleshoot the issue before seeking professional help:

Check the power supply connection:

  • Ensure that the machine is properly plugged into a functioning power outlet.
  • Verify that the power cord is securely connected to the machine.
  • Try plugging another appliance into the same outlet to confirm if the outlet is providing power.

Inspect the thermal fuse for damages or disconnection:

  • The thermal fuse is a safety feature that automatically shuts off the machine when it becomes too hot.
  • Locate the thermal fuse, usually found near the heating element or control board.
  • Carefully inspect the fuse for any signs of damage, such as a blown fuse or loose wiring.
  • If the fuse appears damaged or the wires are disconnected, it may need to be replaced.
  • Refer to the manufacturer’s instructions or contact their customer support for guidance on replacing the thermal fuse.

If issues persist, seek professional assistance:

  • If you have checked the power supply connection and inspected the thermal fuse without success, it is recommended to seek professional assistance.
  • Contact the manufacturer’s customer support or a certified repair technician for further troubleshooting or repair options.
  • Professional technicians have the knowledge and expertise to diagnose and fix complex electrical issues, ensuring the safety and functionality of your coffee machine.

Remember, dealing with electrical components can be hazardous, so if you are unsure or uncomfortable with performing any repairs yourself, it is always best to seek professional assistance.

Inconsistent Temperature, Error Messages, or Issues with the Frothing Function:

Inconsistent Temperature:

  • The inconsistent temperature in your Sage coffee machine can lead to subpar coffee quality. If you notice fluctuations in temperature, there are a few steps you can take.
  • Ensure that the machine is properly preheated before brewing. Allow it to reach the optimal temperature before starting the brewing process.
  • Check that the temperature settings are correctly adjusted. Some machines offer customizable temperature options, so make sure they are set to your desired level.
  • Clean the heating elements and the brew group regularly to prevent any buildup that can affect temperature regulation.
  • If the issue persists, it is recommended to consult the user manual or contact Sage’s customer support for further guidance.

Error Messages:

  • Sage coffee machines often have error messages that indicate specific issues. When encountering an error message, refer to the user manual or the manufacturer’s website for error code explanations and troubleshooting steps.
  • Follow the suggested troubleshooting steps associated with the specific error code. This may involve resetting the machine, checking water levels, or performing a specific action to resolve the error.
  • If the error message persists or is not listed in the manual, contact Sage’s customer support for further assistance. They can provide more detailed guidance or arrange for repairs if necessary.

Issues with the Frothing Function:

  • If you experience difficulties with the frothing function of your Sage coffee machine, it can impact the quality of your milk-based beverages. Here are some troubleshooting steps to address common frothing issues:
  • Ensure that the steam wand is clean and free from any milk residue. Wipe it down after each use and purge the steam to remove any buildup inside.
  • Check that the steam wand is properly inserted into the milk pitcher and that the milk is at an appropriate temperature for frothing.
  • Adjust the steam wand’s position and angle to achieve the desired froth consistency. Experiment with different techniques to find what works best for you.
  • If the frothing issue persists, there may be a problem with the steam wand or its internal components. Contact Sage’s customer support or consult a professional technician for further assistance.

Remember, for more specific guidance on inconsistent temperature, error messages, or issues with the frothing function, always consult the user manual provided with your Sage coffee machine. Additionally, Sage’s customer support is an excellent resource to help troubleshoot and resolve any complex or persistent issues you may encounter.


In conclusion, having a Sage coffee machine is one of the best investments you can make, but it’s essential to understand that problems can occur. You need to know how to fix them to ensure that your coffee maker continues to serve you for a long time. These five hacks we’ve shared will help you troubleshoot some of the most common Sage coffee machine problems. Remember, if you’re unsure, it’s better to call in a professional to avoid causing further damage to your machine.

J.S. Diyhouseskills

I’m J.S., I created and am the content manager at I do the research and write the articles that appear on this website. I’ve learned many household skills during my life and think it’s important to at least know the basics so that you can save yourself time and money… READ FULL BIO >